Crystal Diner

Reviews about Crystal Diner

• 1 / 5

  By Dave von Grothaus
  Absolutely terrible! My girlfriend and I decided to try this place after I saw an ad in the paper advertising new ownership and 25% off the check. This wouldn't have been worth it if they offered 75% off. We had high hopes for a good meal when we entered. The decor is nice and the place is clean, that's about the only positive.
  
  Our waitress seemed decent at first, but quickly revealed herself to be uninterested in providing even average customer service. After returning with our drink orders she asked if we were interested in know what the specials, soups, and sides were. Rather than telling us she just handed us post it notes with them on it and walked away.
  
  It took at least 25 minutes for our appetizer to come out, which was the wrong appetizer. Our waitress was unapologetic, preferring to complain to us that the cook was stupid. It took another ten minutes for my girlfriend's snapper soup to come out. The soup was bland and heavily starched. Our correct appetizer, boneless wings, came out ten minutes after the soup. They tasted good, but at $7.99 for 8 chicken popper sided pieces they were hardly worth it. At no point was our waitress apologetic about the extremely slow service.
  
  Our entrees finally came out fifteen minutes after we had finished the appetizer. My girlfriend had ordered the fish and chips. They were served with two large, greasy onion rings on top. The actual fried fish look like they had been made from trimmings of a larger cut of fish. My girlfriend described them as dry fish sticks. I ate a few and can say I've had better seafood from frozen supermarket brands. The steak fries served with them were average. It also came with a side of corn and mashed potatoes. The corn was average, but the mashed potatoes tasted like they were instant and had no sort of seasoning.
  
  I had ordered the special, honey dipped fried chicken. It looked like it had been cooked days before and microwaved. It was barely warm and did not smell like there was any honey on it at all. I decided not to try it and sent it back. When I sent it back I asked the waitress for a refill on my water and a menu to order something else. The waitress had checked out at this point and was not at all apologetic about the quality of the food, nor was she attempting to fix anything. It took five minutes to get a menu. The waitress did not return for another ten minutes to take my order. At that point I was ready to leave. I told her to bring us the check as well as the water I asked for fifteen minutes prior.
  
  We were not the only people to have problems. A family behind us received a pork chop that was mostly gristle and was burnt. A couple next to us had ordered a steak and pork chops. Their steak was cold and the pork chops were raw.
  
  This diner is a complete mess of a business. The service is slow, the food is awful, and the staff don't seem to care. Don't waste your time or money here. There are plenty of other quality diners in the area.
  April 20, 2017
• 3 / 5

  By Manny Fresh
  I go for the Breakfast only. I have to say the price and quality is awesome. I have been going way before new management took over. Some things have changed for good some for bad. I have had their cheeseburgers too and it has amazing taste. Service could be way better, some waitress you can see clearly in their face they don't care about their job and like to pick who they waiter on. One in particular seems racist(only stating this due to our experience) she refused to serve my family and me. We heard her tell the other waitress "no! i don't want to take them, you take them" with a nasty attitude. Always has a mean face. But any who, customer service needs to improve or business will suffer. Also need to get waitresses who can handle the stress of work, not forget about you or ignore you when it gets busy.
  December 23, 2016
• 5 / 5

  By Gregory Garcia
  Great service and good food!
  September 25, 2016